Our Bike Buying Process
With the aim of ensuring every bicycle purchased from us fits like a glove and is perfect for your specific needs, for most of our bikes the process begins with a conversation with you assessing:
Step 1 - Your specific needs whether it be a road bike, bikepacking bike, cargo bike, electric, folder, or something more unique.
Step 2 - A fitting session and physical assessment using the BikeFitting.com System (Starting in 2019).***
Step 3 - If you decide to place your order for a new bike, we take a deposit and order it up for you.
Step 4 - Once your new bike has arrived and been assembled to your specifications, we'll set you up on the bike to the specifications from the fitting session and adjust as needed for comfort.
Follow up sessions as required for stem, handlebar, and seat/post adjustments are included. Every new bicycle purchased also receives complementary Saddle Library and Grip Library access.
Step - 5 You ride away and take your every day adventures to the next level.
Repair Services And Maintenance
Our shop is small but mighty and as such we need to restrict what we can service at certain times of the year. Between September 1st and February 28th we are happy to accept most anything for service.
During the busy Spring/Summer season - March 1st through August 31st - we only offer repair services on bikes that were purchased here and the brands we sell.
We also perform installations on all the parts/accessories that were purchased here. Need some new tires or components? Buy them here and we'll install them. Looking to have some custom wheels built? Our owner, Sean Carter, has been building wheels for almost 30 years.
Did you purchase your bike from us? Every new bicycle receives one full year of complimentary tuneups and adjustment services to keep your machine running in tip top condition. We want to see you more than once a year - book early, book often :)
Our repair services are also extended to the brands we offer. All repairs service are by-appointment-only.
Demo Bike Fleet
Electric bikes need to be ridden to really understand how incredible they are and what they can do for your mobility. And while a short test ride can give you some sense of their capabilities, using one for a full day or two can allow you to try riding to work, take the kids to school in an electric cargo bike, tackle a grocery shopping trip by bike, or challenge that ugly uphill that defeats your abilities.
Our fleet of electric cargo bicycles, standard electric bikes, non-electric's and trailers are available for 1-2 day demo experiences. After your demo ride if you decide to purchase a bicycle, your demo fees will be deducted from the cost of the bike you choose to buy. Our fleet is constantly in flux so contact the shop to find out what we have available.
Here are some of the brands and models we'll try to keep in stock for most of the season -
Riese and Muller - Culture GT, Delite GT, Multicharger Mixte Light cargo, Nevo GT, Packster 60 cargo, Multicharger Vario dual battery
Gazelle - Easy Flow, Medeo, NL C8, Arroyo, Cityzen T9
Urban Arrow - Family
Brompton - M6L and H6L
Tout Terrain - Outback with Pinion, Via Veneto Mixte with Rohloff, Scrambler GT, Amber Road, MULE trailer, Singletrailer child hauler
Demo Prices Per Day
eCargo bikes - $150
Electric Bikes - $80
Acoustic Bikes and Trailers - $50
All demos require deposits on a valid credit card with valid drivers license or passport. Contact the shop with any questions you may have.
Saddle Library Program
Choosing the perfect saddle for your bicycle can be a very diffcult process. We're aiming to make it easy with our try-before-you-buy service. All the details about the library can be found here.
Financing a purchase gives you the ability to spread out your purchase over as few - or as many - months as you need, giving you the ability to roll away on the bike of your dreams. We have partnered with a Canadian consumer financing company that offers low rates, easy app-based application (you can even submit the application from the comfort of your own home), and quick turn around on your credit application. Quick. Painless. Easy. Call the shop for more information.