Our Bike Buying Process
With the aim of ensuring every bicycle purchased from us fits like a glove and is perfect for your specific needs, for most of our bikes the process begins with a conversation with you assessing:
Step 1 - Your specific needs whether it be a road bike, bikepacking bike, cargo bike, electric, folder, or something more unique.
Step 2 - A fitting session and physical assessment using the BikeFitting.com System
Step 3 - If you decide to place your order for a new bike, we take a deposit and order it up for you.
Step 4 - Once your new bike has arrived and assembled we'll set you up on the bike to the specifications from the fitting session and adjust as needed for comfort.
Follow up sessions as required for stem, handlebar, and seat/post adjustments are included. Every new bicycle purchased also receives complementary Saddle Library and access.
Step - 5 You ride away and take your every day adventures to the next level.
Repair Services And Maintenance
Our shop is small - but mighty - with all repairs performed by Sean Carter who has over 30 years of bicycle repair experience. Our goal is to offer high quality repairs in a timely fashion.
Using the link below please provide as much information as you can on the service required, including the make and model of the bike, anything specific you know is needed - the more information we can get before you arrive, the better. You can even attach photos.
We'll aim to have your bike back to you asap - often within 24hrs - and we register the serial number of your bike in our system and with BIKE INDEX as part of our service to help protect you in case your bike is stolen.
We also perform installations on all the parts/accessories that were purchased here. Need some new tires or components? Buy them here and we'll install them. Looking to have some custom wheels built? Our owner, Sean Carter, has been building wheels for almost 30 years.
Did you purchase your bike from us? Every new bicycle receives one full year of complimentary tuneups and adjustment services to keep your machine running in tip top condition. We want to see you more than once a year - book early, book often :)
All repair services are by-appointment-only.
Want to trade-in your older bike and put it towards the purchase of a new bike? We're happy to have that conversation with you. Bring your bike in and we'll check it out and work towards a price that makes everyone happy. Every trade-in is handled on a case-by-case basis.
Demo Bike Fleet
Electric bikes need to be ridden to really understand how incredible they are and what they can do for your mobility. And while a short test ride can give you some sense of their capabilities, using one for a full day or two can allow you to try riding to work, take the kids to school in an electric cargo bike, tackle a grocery shopping trip by bike, or challenge that ugly uphill that defeats your abilities.
Our fleet of electric cargo bicycles, standard electric bikes, non-electric's and trailers are available for 1-2 day demo experiences. After your demo ride if you decide to purchase a bicycle, your demo fees will be deducted from the cost of the bike you choose to buy. Our fleet is constantly in flux so contact the shop to find out what we have available.
Demo Prices Per Day
eCargo Bikes - $150
Electric Bikes - $80
Acoustic Bikes and Trailers - $50
All demos require deposits on a valid credit card with valid drivers license or passport. Contact the shop with any questions you may have.
Saddle Library Program
Choosing the perfect saddle for your bicycle can be a very diffcult process. We're aiming to make it easy with our try-before-you-buy service. All the details about the library can be found here.
Financing a purchase gives you the ability to spread out your purchase over as few - or as many - months as you need, giving you the ability to roll away on the bike of your dreams. We have partnered with a Canadian consumer financing company that offers low rates, easy app-based application (you can even submit the application from the comfort of your own home), and quick turn around on your credit application. Quick. Painless. Easy. Call the shop for more information.